Privacy Policy

How we collect, use, and protect your personal information

Last updated: 24/10/2026

1. Who We Are

Leonard James Property is a property agency based in Norfolk, England. We are committed to protecting your privacy and handling your personal data in accordance with UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

2. Information We Collect

Information you provide to us:

  • Contact details (name, email, phone number, address)
  • Property requirements and preferences
  • Financial information (for mortgage advice and property transactions)
  • Identification documents (for anti-money laundering compliance)
  • Communication records and enquiry forms

Information we collect automatically:

  • Website usage data and analytics
  • IP address and device information
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information to:

  • Provide property services and respond to enquiries
  • Arrange property viewings and valuations
  • Process property transactions
  • Send relevant property updates and market information
  • Comply with legal obligations
  • Improve our website and services

4. Legal Basis for Processing

We process your data based on:

  • Consent: When you provide explicit consent for marketing communications
  • Contract: To perform our services and property transactions
  • Legal obligation: For anti-money laundering and property law compliance
  • Legitimate interests: To improve our services and respond to enquiries

5. Who We Share Your Information With

We may share your information with:

  • Other property professionals (solicitors, mortgage brokers, surveyors)
  • Property portals (Rightmove, Zoopla) for property marketing
  • Service providers who help us operate our business
  • Regulatory bodies when required by law

6. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Typically:

  • Enquiry data: 2 years from last contact
  • Transaction records: 6 years (as required by law)
  • Marketing data: Until you unsubscribe or withdraw consent

7. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Object to processing
  • Data portability
  • Withdraw consent at any time

8. Cookies

Our website uses cookies to improve your experience. Essential cookies are necessary for the website to function. We also use analytics cookies to understand how visitors use our site. You can manage your cookie preferences through your browser settings.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

10. Contact Us

If you have any questions about this privacy policy or wish to exercise your rights, please contact us:

  • Email: hello@leonardjamesproperty.co.uk
  • Phone: 01953 666780
  • Address: Commercial House, Snetterton Park, Harling Road, Norfolk, NR16 2JU

11. Complaints

If you believe we have not handled your personal data in accordance with the law, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.