Terms & Conditions

Terms of use for Leonard James Property services

Last updated: 24/10/2026

1. About Leonard James Property

Leonard James Property is a property agency operating in Norfolk, England. We are registered estate agents and comply with all relevant UK property legislation and regulations.

2. Website Terms of Use

By using our website, you agree to these terms and conditions:

  • Information is provided for general guidance only
  • Property details are subject to change without notice
  • All properties are subject to contract and availability
  • We reserve the right to withdraw properties from the market

3. Property Information

Accuracy

While we make every effort to ensure property information is accurate, we cannot guarantee the completeness or accuracy of all details. Prospective buyers/tenants should:

  • Verify all information independently
  • Arrange professional surveys and inspections
  • Check planning permissions and restrictions
  • Confirm council tax bands and service charges

Measurements

All measurements are approximate and given as a guide only. Room sizes, garden dimensions, and floor areas should be verified by prospective purchasers or their professional advisors.

Photography

Property photographs may be enhanced or taken with wide-angle lenses. Images may not reflect the current condition of the property and are for illustrative purposes only.

4. Sales Terms

Property Sales

  • All sales are subject to contract
  • Properties are sold subject to availability
  • Offers are not legally binding until contracts are exchanged
  • We recommend independent legal and financial advice

Commission and Fees

Our commission rates and fees will be agreed in writing before marketing begins. Standard terms include:

  • Commission payable on completion of sale
  • Marketing fees as agreed
  • Additional services charged separately

5. Lettings Terms

Tenancy Agreements

  • All lettings subject to references and right to rent checks
  • Deposits protected in government-approved schemes
  • Assured Shorthold Tenancy agreements used unless specified
  • Minimum 6-month terms unless agreed otherwise

Tenant Obligations

Tenants are responsible for:

  • Paying rent and bills as specified in the tenancy agreement
  • Maintaining the property in good condition
  • Allowing access for inspections and repairs
  • Obtaining landlord consent for alterations

6. Financial Services

If we provide mortgage advice or financial services, we operate under Financial Conduct Authority regulations. We will disclose our regulatory status and any fees before providing advice.

7. Anti-Money Laundering

We are required by law to verify the identity of our clients and check the source of funds. This includes:

  • Requesting proof of identity and address
  • Verifying source of deposit funds
  • Reporting suspicious transactions
  • Maintaining records as required by law

8. Data Protection

We process personal data in accordance with UK GDPR and data protection laws. See our Privacy Policy for full details of how we handle your information.

9. Complaints Procedure

If you have a complaint about our services:

  1. Contact us directly to try to resolve the matter
  2. If unresolved, contact The Property Ombudsman
  3. For financial services complaints, contact the Financial Ombudsman Service

10. Professional Indemnity

We maintain professional indemnity insurance and are members of relevant property professional bodies and redress schemes.

11. Limitation of Liability

Our liability is limited to the extent permitted by law. We exclude liability for:

  • Indirect or consequential losses
  • Inaccurate third-party information
  • Technical issues with our website
  • Decisions made based on general market information

12. Intellectual Property

All content on our website, including text, images, and branding, is protected by copyright and intellectual property laws. You may not reproduce or use our content without permission.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of external sites.

14. Governing Law

These terms are governed by English law and any disputes will be subject to the jurisdiction of English courts.

15. Changes to Terms

We reserve the right to update these terms and conditions. Changes will be posted on our website with an updated effective date.

16. Contact Information

For questions about these terms and conditions:

  • Email: hello@leonardjamesproperty.co.uk
  • Phone: 01953 666780
  • Address: Commercial House, Snetterton Park, Harling Road, Norfolk, NR16 2JU

Important: These terms and conditions do not affect your statutory rights as a consumer. For property transactions, you should always seek independent legal and financial advice.